Shipping policy
Thank you for shopping at Hatossa! Following are the terms and conditions that constitute our Shipping Policy.
Shipping Rates & Delivery Times
Canada
Standard Shipping within Canada
- Free shipping on orders $50+
- Rate: $9.99 CAD (Flat Rate) on orders below $50
- Delivery Time: 2-8 business days
- Tracking: Included
International: USA, Europe, Asia
International orders are shipped using carrier-calculated rates. Shipping costs are automatically determined at checkout based on your location, package weight, and delivery service selected. Delivery times vary by destination and carrier. Please note that customers are responsible for any applicable customs duties, taxes, or import fees.
Order Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s).
Customs, Duties, and Taxes
Hatossa is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Hatossa is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns/Refund Policy
Our Returns Policy provides detailed information about options and procedures for returning your order.